At Janjua Lineage, we aim to deliver your order safely, quickly, and with care. Please read our shipping policy to understand how deliveries are handled.
Order Processing
Once your order is placed:
- Our team will contact you for order confirmation via call, WhatsApp, or SMS.
- Orders are processed for dispatch only after confirmation.
- Unconfirmed orders may be cancelled automatically.
Order processing usually takes 24–48 hours after confirmation.
Delivery Time
After dispatch, delivery typically takes:
- 12–15 working days within major cities
- 13–17 working days for other areas of Pakistan
Delivery times may vary due to:
- Courier delays
- Weather conditions
- Public holidays or strikes
These timelines are estimates, not guarantees.
Shipping Charges
- Shipping charges (if any) are clearly mentioned at checkout.
- Charges may vary based on city, weight, or ongoing promotions.
Delivery Issues
Janjua Lineage is not responsible for:
- Delays caused by courier companies
- Incorrect addresses were provided by the customer
- Failed deliveries due to unavailability
If a parcel is returned due to these reasons, reshipping costs must be paid by the customer.
Unboxing Requirement
We strongly recommend recording an unboxing video when opening your parcel.
This is mandatory for any refund or exchange claims.
Contact Us
For shipping-related queries:
📩 Email: info@janjualineage.shop
📱 WhatsApp: +92 317 0526806